About Us
The products and services we offer are based on decades of research and consulting with many organizations around the world.
For us, the journey started with process improvement and implementation projects with companies in the mid 1990's. Looking for other organizations experiencing the same types of process issues, we found research which had been underway at CAM-I ( a nonprofit research consortium) since 1992 (and published in the 1994 book, The Road to Excellence). In 1996, Pat and Jerry got involved in the 2nd phase of that research and began leading an interest group to develop an assessment of organizations implementing Process Based Management. After 5 case studies and input from over 20 companies involved in the collaborative research, Pat and Jerry co-wrote a book (with Dennis Daly and Bob McCarty) "Process Based Management: A Foundation for Business Excellence") published in 2007.
But there were still issues to be addressed and researched. In 2004, we formed a separate Program in CAM-I to lead a concentrated effort to address the question we kept hearing- " Ok, I understand why I need to become process based, but how do I get there?". Four additional years of research and collaboration with another 20+ companies led to the development of an Implementation Roadmap to guide organizations along the journey, and an Assessment Framework to help organizations determine where they are, and how to move forward.
Along this journey, we have written numerous articles and frequently give presentations (see Resources). We will continue to write and present in this subject that we feel so passionate about.
Pat Dowdle and Jerry Stevens
Pat Dowdle
Pat is a Process Strategist for Process Strategy Group and is responsible for leading the Implementation Framework development. He has over thirty years of experience in the fields of Process Management & Improvement, Finance, Accounting, Training and Consulting
Pat is a frequent presenter and author on Process Based Management. He has presented and conducted workshops at various conferences including most recently the Brainstorm Business Process Management conference, and the CAM-I/CMA Process, Cost and Performance Symposium. Articles and books he has co-authored are included at the Resources page.
Pat is also the President and Process Architect at Process Advantage. He has been helping organizations of all sizes improve processes for over 15 years; he has over 30 years of business experience. His clients are in a cross section of industries, including financial services, distribution, transportation, and other service firms.
Jerry StevensJerry is a Process Strategist for Process Strategy Group and is responsible for leading the assessment practice. He has over twenty-five years of experience in the fields of Process Management & Improvement, Information Technology, Training and Consulting.
Jerry is an international presenter and recognized expert speaker for Process Based Management. He has presented and conducted workshops at various conferences such as the Vlerick 4th Business Process Innovation Conference in Brussels, AICPA Cost Management Symposium, North Carolina Quality Conference, 7th Annual ISO 9000 conference and local ASQ meetings in the US, along with the Enterprise-wide Process Management and Forum for Business Excellence conferences in Canada.
As a former Account Manager at GTE Telephone Operations - World Headquarters, Jerry was instrumental in the development, implementation and integration of process management.
Jerry is also President of Stevens Group, Inc., which specializes in process management consulting, training and software. He assists clients in implementing and sustaining ongoing Process Based Management. His clients include Xerox, GM Asset Management, Frank Parsons Paper Company, GMAC Financial Services, FleetBoston Financial (now Bank of America) and SAS Institute.
Contact us for more information or to discuss how we can help your organization.